The Rise of Agentic AI
Generative AI answers questions.
Agentic AI completes tasks.
The world is experiencing a fundamental transition in how businesses operate. We are moving beyond simple chatbots to AI agents that plan, execute external tools, and make context-driven decisions.
Our North Star
Every Indonesian business can deploy an enterprise-grade AI agent live in 1 hour, with zero coding required.
Explosive Market Growth
The Agentic AI market is projected to reach $15.1B by 2026, doubling year over year. Enterprise AI adoption is soaring as businesses move from experimental NLP to task-oriented automation.
| Metric | 2024 | 2025 | 2026 (Proj.) | CAGR |
|---|---|---|---|---|
| Agentic AI Market Size | $3.7B | $7.2B | $15.1B | ~100% |
| Enterprise AI Adoption | 55% | 72% | 83% | — |
| Chatbot Market (Global) | $5.1B | $7.0B | $9.4B | 27% |
| Conversational AI (SEA) | $0.8B | $1.3B | $2.1B | ~60% |
4 Core Drivers of Growth
Cheaper, Powerful AI
Gemini Flash, GPT-4o Mini, and Claude Haiku make production-grade reasoning available at 90% lower token costs.
Mature Infrastructure
Orchestrators like n8n, LangChain, and robust vector databases (pgvector) are now truly enterprise-ready.
WhatsApp as OS
Over 90% of SME transactions in Indonesia start on WhatsApp. It is the natural deployment channel.
Efficiency Pressure
Rising labor costs and 24/7 customer expectations force businesses to adopt automation to survive.
Why Indonesia is the Perfect Sandbox
SME Pain Points:
- Manual 24/7 CS is not financially viable
- Slow response = Instantly lost leads
- Inconsistent follow-ups and zero data tracking
- Hard to scale sales without hiring massive teams
Supported by mature digital payments (QRIS, E-Wallets) and governed by upcoming PDP regulations (UU No.27/2022).
Competitive Landscape
Global Players
Intercom, Zendesk, Salesforce Einstein — Too expensive & complex for ID SMEs.
Local Chatbots
CekatAI, Kata.ai, Qiscus — Generic NLP, lacks deep reasoning, no native ERP/Multi-agent structure.
The CSI Advantage
- Unlimited Multi-Agent Architecture
- Native WhatsApp Group Support
- Deep ERP & E-Commerce Integration
- Unlimited Multi-store handling
- Fully customizable reasoning workflows
Ideal Customer Profile
Targeting high-ARPU businesses ready for AI adoption.
Primary ICP — Early Adopter
Bali & Jakarta Business Owners (Local + Expat)
- Revenue Rp 500M - 20B / year
- 1-5 CS staff, overwhelmed by volume
- Familiar with SaaS & expects fast, professional tone
- Strong referral network (Expat/Villa communities)
Secondary ICP — Scale-Up
Multi-Location Businesses
- Chain restaurants, Multi-unit villas, Clinics
- Needs absolute CS consistency across all branches
- Requires centralized dashboard & monitoring
Industry Priority Ranking (Readiness × ARPU)
Go-To-Market Execution
Phase 1: Bali Anchor Strategy
Focus on Bali expat-heavy clusters. Leverage medical traction to build 5-10 ultra-strong case studies.
Phase 2: Jakarta Expansion
Target premium SME & scale-up founders. Partner with digital agencies for Automotive & Professional services.
Phase 3: SEA Readiness
White-label ready platform, English-first onboarding wizard, and full regional compliance documentation.
AGIA Operating Model
Consultant Design & Development (Initial 3 Months)
Technical Architect
Design scalable, multi-tenant infrastructure.
Lead Developer
Build core platform components & agents.
Engineering Coach
Knowledge transfer to internal CSI team.
Product Advisor
Translate business requirements to tech specs.
SaaS Pricing Model
Scalable plans built to grow alongside the tenant's business volume.